Legal
Terms of Service
1. Acceptance of Terms
By accessing or using the website located at themomdepartment.com (the "Site") or any services offered by The Mom Department ("we," "our," or "us"), you agree to be bound by these Terms of Service. If you do not agree, please do not use the Site or our services.
2. Description of Services
The Mom Department provides consumer insight and community connection services, including:
- Mom Logic for Brands (3 or 4 Moms) — Expert mom focus group panels for product and messaging feedback.
- Talk to a Mom — One-on-one 30-minute sessions with an experienced mom for personal advice and support.
- Letter Exchange Program — A complimentary handwritten letter exchange connecting community members with retirement home residents.
3. Eligibility
You must be at least 18 years of age to use our paid services or submit personal information through the Site. By using the Site, you represent and warrant that you meet this requirement.
4. Bookings and Payments
All bookings for paid services are subject to availability and confirmation by The Mom Department. Payments are processed securely through our third-party payment provider. By submitting a booking, you authorize us to charge the applicable service fee.
We reserve the right to decline or cancel any booking at our discretion, in which case a full refund will be issued.
5. Cancellations and Rescheduling
Cancellations made at least 48 hours before a scheduled session will receive a full refund. Cancellations made less than 48 hours in advance may be subject to a cancellation fee of up to 50% of the service cost. We will make reasonable efforts to accommodate rescheduling requests.
6. Intellectual Property
All content on the Site — including text, images, graphics, logos, and design — is the property of The Mom Department and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from any Site content without our express written permission.
7. User Conduct
When using the Site or our services, you agree not to:
- Provide false or misleading information.
- Use the Site for any unlawful purpose.
- Interfere with the proper functioning of the Site.
- Harass, threaten, or demean any mom, staff member, or other user.
- Record or share session content without express written consent.
8. Disclaimer of Warranties
The Site and services are provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components. Advice provided through our services is for informational and personal support purposes only and does not constitute professional legal, medical, financial, or psychological counsel.
9. Limitation of Liability
To the fullest extent permitted by law, The Mom Department shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or services, even if we have been advised of the possibility of such damages. Our total liability to you for any claim shall not exceed the amount you paid for the service giving rise to the claim.
10. Indemnification
You agree to indemnify and hold harmless The Mom Department, its officers, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising out of your use of the Site or services or your violation of these Terms.
11. Third-Party Links
The Site may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of those sites and encourage you to review them independently.
12. Changes to These Terms
We may update these Terms of Service from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Your continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.
13. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Los Angeles County, California.
14. Contact Us
If you have any questions about these Terms of Service, please contact us:
- The Mom Department
- Los Angeles, CA
- Email: info@themomdepartment.com
- Website: https://themomdepartment.com