Legal

Privacy Policy

Effective Date: May 24, 2026  |  Last Updated: May 24, 2026

1. Introduction

Welcome to The Mom Department ("we," "our," or "us"). We are a consumer-insight and community-connection platform based in Los Angeles, CA. Our website is located at https://themomdepartment.com (the "Site").

We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information. By using our Site, you agree to the practices described below.

2. Information We Collect

a. Information You Provide Directly

We collect personal information you voluntarily provide when you:

• Create an account — name, email address, and password.
• Submit a contact or booking form — name, email address, and the content of your message.
• Sign up for our newsletter — your email address.
• Book or pay for a service — billing details processed through our payment provider (we do not store full card numbers).
• Participate in our Letter Exchange Program — your mailing address or email address as applicable.

b. Information Collected Automatically

When you visit the Site, we and our third-party partners may automatically collect:

• Log data — IP address, browser type, operating system, referring URLs, pages visited, and time spent.
• Cookies and similar technologies — small files placed on your device to remember your preferences and support site functionality.
• Analytics data — aggregate usage patterns collected through tools such as Google Analytics.

3. How We Use Your Information

We use the information we collect to:

• Create and manage your account.
• Respond to inquiries submitted through our contact form.
• Send newsletters, service updates, and community news to subscribers.
• Process bookings and payments for our services.
• Improve and personalize your experience on the Site.
• Analyze Site traffic and usage trends.
• Comply with legal obligations and enforce our Terms of Service.

4. Sharing Your Information

We do not sell or rent your personal information. We may share it in the following limited circumstances:

• Service providers — trusted vendors who help us operate the Site (e.g., email delivery, payment processing, analytics). They are contractually bound to protect your data and may not use it for their own purposes.
• Legal requirements — when required by law, court order, or to protect the rights, property, or safety of The Mom Department, our users, or the public.
• Business transfers — in connection with a merger, acquisition, or sale of assets, your information may be transferred to a successor entity.

5. Cookies

Our Site uses cookies to enhance functionality and analyze performance. You can control cookies through your browser settings; however, disabling them may affect certain features of the Site.

We use the following types of cookies:

• Essential cookies — required for the Site to function (e.g., session management).
• Analytics cookies — help us understand how visitors interact with the Site.
• Preference cookies — remember your settings between visits.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time (see Section 8). We may retain certain information as required by law or for legitimate business purposes such as fraud prevention.

7. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights & Choices

Depending on your location, you may have the right to:

• Access — request a copy of the personal information we hold about you.
• Correction — request that we correct inaccurate or incomplete information.
• Deletion — request that we delete your personal information.
• Opt-out of marketing — unsubscribe from our newsletter at any time using the unsubscribe link in any email or by contacting us.
• Data portability — request your data in a portable format where technically feasible.

California residents may have additional rights under the California Consumer Privacy Act (CCPA). To exercise any of these rights, please contact us at the address below.

9. Children's Privacy

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this page periodically. Your continued use of the Site after any changes constitutes your acceptance of the revised policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

• The Mom Department
• Los Angeles, CA
• Email: hello@themomdepartment.com
• Website: https://themomdepartment.com