Legal
Accessibility Statement
The Mom Department is committed to ensuring that our website is accessible to everyone, including people with disabilities. We strive to meet or exceed the requirements of the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.
Our Commitment
We believe that every person deserves equal access to information and services. Accessibility is not an afterthought — it is a core part of how we build and maintain our Site. We are continuously working to improve the accessibility of our website and services.
Measures We've Taken
- All images include descriptive alt text for screen readers.
- The Site uses semantic HTML to support assistive technologies.
- Color contrast ratios meet WCAG 2.1 AA standards.
- Interactive elements are keyboard-navigable.
- Text is resizable without loss of content or functionality.
- Links are clearly labeled and descriptive of their destination.
- Forms include clearly associated labels and error messages.
Known Limitations
While we strive for full accessibility, some areas of the Site may not yet fully meet all WCAG 2.1 AA criteria. We are actively working to identify and address these gaps. If you encounter a barrier, please let us know and we will prioritize a fix.
Assistive Technologies Supported
Our Site is designed to be compatible with the following assistive technologies:
- Screen readers (including VoiceOver, NVDA, and JAWS)
- Keyboard-only navigation
- Browser zoom and text resizing
- High contrast mode
Third-Party Content
Our Site may include links to or embed content from third-party services. We cannot guarantee the accessibility of third-party content, but we select partners who share our commitment to inclusive design where possible.
Formal Complaints
We aim to respond to all accessibility feedback within 5 business days and to resolve reported issues within 30 business days. If you are not satisfied with our response, you may contact the relevant accessibility authority in your jurisdiction.
Need Help or Found a Barrier?
We want to hear from you. If you experience any difficulty accessing any part of our Site or services, please contact us and we will do our best to assist you and address the issue promptly.
Email: info@themomdepartment.com
Subject line: Accessibility Feedback